*Order Processing*
All orders will be processed after payment confirmation. The production time for custom products is 2-4 weeks. In-stock items will be shipped within 7 working days.
*Return and Exchange Policy*
Customers who are not satisfied with the items purchased on our website can request an unconditional return or exchange within 7 days of receiving the goods. Items must be unused and in their original packaging, and shipping costs will be borne by the customer.
*Shipping Fees*
Local shipping fees in Hong Kong will be displayed at checkout. International shipping fees are calculated based on the destination. All shipping costs are borne by the customer, except during special events or otherwise specified.
*Product Description*
We strive to ensure accurate product descriptions, but due to the nature of natural gemstones, colors and sizes may vary and may not be exactly as shown in the photos.
*Privacy Policy*
We are committed to protecting the personal information of our customers. The data collected is only used for order processing and customer service, and will not be disclosed to third parties.
*Limitation of Liability*
We are not responsible for any direct or indirect losses resulting from the use of the products.
*Modification of Terms*
We reserve the right to change the terms and conditions at any time. All changes will be published on the website.
Contact Us
If you have any questions or need further information, please feel free to contact our customer service team.
In case of any disputes, Kelimeraki Trading Limited reserves the final decision.
Let me know if you need any further assistance!
